Importers who discover an incomplete shipment of imported goods must immediately notify customs authorities. Goods from the incomplete shipment should be secured separately from other items. This enables customs investigators to inspect and verify the reported shortage objectively and without distraction.

When Shipment Shortages are Discovered

Often shortages in the number of imported items come to light before importers do a physical count. Warning signals for a potential shortage typically involve discrepancies between quantities on the:

• shipper’s cargo control document, and
• exporter’s commercial invoice.

The first type of shortage is when an incomplete number of boxes shipped. Below are 2 examples.

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